Order
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
payment
A sales contract is only concluded when the ordered product has been sent to the customer and Nala and Luna have confirmed the shipment to the customer by email (shipping confirmation).
We encrypt your electronic payment transactions with an SSL protocol and thus guarantee you the best possible protection.
TWINT
Your order will be processed with the highest priority. There are no payment fees.
Credit card
Your order will be processed with the highest priority. There are no payment fees.
PostFinance Card / PostFinance e-finance
Your order will be processed with the highest priority. There are no payment fees.
Apple Pay
Your order will be processed with the highest priority. There are no payment fees.
PayPal
Your order will be processed with the highest priority. There are no payment fees.
Purchase on account (PowerPay)
You will receive the invoice from us by post about 3 weeks after placing your order, with a payment period of 30 days. If the bill is not paid within the payment period, you will receive a payment reminder in the form of a monthly bill sent to your home address. Powerpay charges you an additional CHF 2.90 for this monthly statement.
Account balance at Powerpay
Are you unsure what your current account balance with Powerpay looks like resp. what invoice amount is still open? Then you can easily log into your automatically generated account at the MF Group. You only need the email address with which you made your purchase from us and the invoice you received from Powerpay.
You can access your "SELF SERVICE" account from the MF Group here: https://services.mfgroup.ch/de/selfservice
Please note: If this payment method is selected, the customer expressly authorizes Silja Luoma Switzerland GmbH to carry out a credit check at its own discretion and, if necessary, to pass on customer data to third parties for this purpose. If no positive credit check can be carried out (this can also be the case due to incomplete address details), the "invoice" payment method is unfortunately not available. Even if a non-registered telephone number is provided, no credit check can be carried out and therefore no purchase on account can be carried out. The minimum age for this payment method is 18 years.
The option to pay by invoice is processed via PowerPay (PowerPay terms and conditions). If anything is unclear about the bill, PowerPay should be contacted immediately: Tel. 058 806 06 00. There is also the option of paying in installments.
installment option
The monthly bill can optionally be paid in installments. Please note that in the case of partial payment from the second invoice, an administration fee will be charged and in the case of partial and late payment further fees will be charged in accordance with POWERPAY's General Terms and Conditions. If you are unsure about the desired partial payments, you should contact PowerPay immediately: Tel. 058 806 06 00.
Of course, you do not have to pay the invoice until you have received your order. We are sorry if you exceptionally receive your invoice before your order. As a rule, this should follow in a few days at the latest.
You should receive your invoice separately in the next day in the mail.
If this payment method is selected, the customer expressly authorizes Silja Luoma Switzerland GmbH to carry out a credit check at its own discretion and, if necessary, to pass on customer data to third parties for this purpose. If no positive credit check can be carried out (this can also be the case due to incomplete address details), the "invoice" payment method is unfortunately not available. Even if a non-registered telephone number is provided, no credit check can be carried out and therefore no purchase on account can be carried out. The minimum age for this payment method is 18 years.
If "purchase on account" is not offered to you, we ask you to select another payment method.
Delivery
We only deliver the vast majority of items to Switzerland. Some products can be delivered worldwide.
Yes, as soon as your ordered item is on its way, you will receive a shipping confirmation by email or SMS.
You will receive a tracking number and a tracking link in your shipping confirmation. This allows you to track your delivery.
We deliver the majority of our products directly from Switzerland within 2-3 working days. We ship some products from abroad with longer delivery times of 10 to 20 days. You can find the delivery times on our product pages.
If you have ordered multiple products from us, these may be delivered as separate shipments. So if you have only received part of your order, the remaining products will surely reach you within the next few days. If your delivery is incomplete, we ask you to inform our customer service via email support@nalaundluna.com which item you are missing. Please include your full name and order number in the email. You can find your order number in the order confirmation that you received by email.
return
Each return must be announced in advance via the returns portal or by e-mail (support@nalaundluna.com).
To register your return, we need your order number (you can find it in your order confirmation). This will be checked by us and you will be informed about the correct return address and the further procedure by e-mail.
Right of return in general
The goods received can be returned in the original packaging within 14 days of receipt. Prerequisites for a return are an undamaged original packaging and that the goods have not been used.
Right of return personalized items
Personalized items can only be returned if the item arrives broken or faulty.
The postage costs incurred must be borne by the customer. If it is an incorrect delivery on our part, the postage costs will be borne by us.
If you have any questions, you can always write to our customer service support@nalaundluna.com. We'll get back to you as soon as possible.
If you have received an incorrect item, we ask that you contact our customer service by email at support@nalaundluna.com and let us know which item it is. Please have your order number ready, you can find it in your order confirmation.
Damage to the delivered goods must be reported as soon as possible, but no later than 5 calendar days after delivery. Of course we will organize an exchange or refund for you.